Reference

How we protect your privacy on lionbet

When you open an account with us, your personal information and payment details stay secure from the moment you deposit via DANA, OVO, GoPay or QRIS through every…

End-to-end account encryptionDANA, OVO, GoPay and QRIS verifiedData retention clarity
lionbet How we protect your privacy on lionbet
REACH OUR TEAM

How to contact us about your privacy

We answer privacy questions through multiple channels so you can reach us on your preferred platform.

Email Support Send privacy questions to our data team at [email protected]. We respond within 48 hours with detailed answers about your account data, retention policies and how to request information.
Live Chat Open the chat window inside your account lobby Monday to Sunday, 08:00–23:00 Indonesia time. Our team walks you through privacy settings, data deletion requests and account security options in real time.
Account Settings Navigate to Settings > Privacy & Data inside your account to view your stored information, download your data or update communication preferences without contacting support.
DATA SAFEGUARDS

How we handle data, cookies and your account security

Privacy protection starts with how we build the platform. Your login credentials are hashed, payment details never stored on our servers after transaction completion, and session activity is encrypted end-to-end.

Encryption and Storage

All account data and payment records are encrypted at rest using AES-256 standards. Deposit and withdrawal information passes through PCI-compliant gateways and is never retained after transaction settlement.

Cookie and Tracking Policy

We use session cookies to keep you logged in, analytics cookies to understand how you navigate the lobby, and preference cookies to remember your language and game filters. You can disable non-essential cookies in your browser without losing core account functionality.

Account Access and Verification

Your account is tied to your registered email and phone number. We verify every withdrawal request through a two-step confirmation process before funds leave our system, protecting you from unauthorized transactions.

Data Retention Schedule

We keep your active account data for as long as your account exists. After closure, personal information is retained for 5 years to meet legal obligations, then deleted unless you request earlier removal.

Third-Party Payment Sharing

DANA, OVO, GoPay and QRIS receive your transaction details to process deposits and withdrawals. We share only what is necessary for payment completion and verify their privacy policies match our standards.

Your Data Rights

You can request a complete download of your account data, update personal information, or ask us to delete your account and associated records. Submit requests to [email protected] and we'll respond within 30 days.

Frequently asked questions about our privacy policy

We collect your full name, email address, phone number, date of birth and a government ID number to verify your identity. When you deposit via DANA, OVO, GoPay or QRIS, we record your transaction ID and payment method for security and withdrawal purposes.

Yes. Log into Settings > Privacy & Data and select 'Export My Data', or email [email protected]. We send you a complete record of your account information, game history and deposits within 30 days in a portable format.

We delete active account data immediately upon closure. However, we retain personal information for 5 years afterward to comply with financial and legal obligations. You can request early deletion by contacting [email protected].

We share only the minimum information required to process your deposits and withdrawals—your transaction ID, deposit amount and payment method. DANA, OVO, GoPay and QRIS apply their own privacy policies to that data once it reaches their systems.

All deposits via DANA, OVO, GoPay and QRIS pass through encrypted gateways (PCI-DSS compliant). We never store your full payment details on our servers. Your account login uses hashing, and we audit access logs weekly for unauthorized activity.

Cookies are small files that remember your login session so you don't need to re-enter your password every time you move between the lobby, live tables and sportsbook. You can disable non-essential cookies in your browser settings.

Contact our support team immediately via live chat (Monday–Sunday, 08:00–23:00 Indonesia time) or email [email protected]. We will review your login history, change your password and secure any pending withdrawals within 2 hours.