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Terms and Conditions That Protect Your Account

When you open an account with us, you agree to the terms that govern how your wallet works, how withdrawals are processed, and how your data stays secure.

Account eligibility and registrationDeposit and withdrawal termsGame play and account closure
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lionbet Terms and Conditions That Protect Your Account
GET HELP WITH TERMS

How to Ask About Your Account Terms

Read through our policy and still have questions about how withdrawals work, what happens if you close your account, or whether a game feature is allowed?

Live Chat Support Message us from inside the lobby whenever you're logged in. We respond to terms questions within minutes during peak hours, weekdays 09:00 to 23:00 Indonesia time.
Email Support Write to our support address and include your account email and specific question. We'll reply within 24 hours with a detailed explanation of the policy section you're asking about.
In-App Help Menu Open the Help or Menu section from your account dashboard. You'll find a searchable terms summary and a direct link to email support if you need clarification.
HOW WE PROTECT YOU

Security, Data and Your Account Rights

Your account data—wallet balance, payment history, game activity—is encrypted and stored on secure servers. We don't share your information with third parties unless local law requires it or you ask us to.

Data Encryption

All account information—deposits, withdrawals, game history—travels over encrypted channels. Your password is hashed and never stored in plain text.

Payment Verification

Before any payout clears, we match your withdrawal request to your registered DANA, OVO, GoPay or QRIS account and verify your identity documents.

Data Request Rights

Email support with 'Data Request' in the subject line. We'll send you a complete download of your account activity, personal details and payment records within 7 days.

Account Closure

You can close your account anytime through Settings. Any remaining balance will be withdrawn to your registered payment method within 3 business days.

Dispute Resolution

If you believe a transaction or game outcome was in error, file a dispute within 30 days of the event. We'll review logs and respond with a full explanation within 10 days.

Contact Our Compliance Team

For questions about how we handle your data or apply these terms, email [email protected] with your account email and issue. Response within 5 business days.

Your Top Questions About Our Account Terms

Read answers to the questions we hear most about account eligibility, deposits, withdrawals, game rules and what happens if you need to close your account.

You must be of legal age where local law permits. During registration, you'll provide your email, a password, your full name and your ID number. We verify this information against our records before your first deposit. If your access depends on local law, you'll see that noted in the signup flow.

You can close your account anytime from Settings. If you have a remaining balance, we process a withdrawal to your registered payment method—DANA, OVO, GoPay or QRIS—within 3 business days. Closed accounts cannot be reopened; if you want to play again, you'll need to register a new account.

Withdrawals to DANA, OVO, GoPay and QRIS typically arrive within 1 to 5 minutes of approval. We verify your identity and payment method first, which takes up to 2 hours during business hours. Bank transfers may take up to 1 business day. You'll see the status in your Account History.

Yes. Go to Wallet Settings and add a new DANA, OVO, GoPay or QRIS account. Your new payment method becomes active for future deposits and withdrawals immediately. Withdrawals to your old method will be rejected if you've removed it.

Game rules—including feature behaviour, payout rates and cashout windows—are set by each game studio. You'll find detailed rules inside each game lobby before you play. If a game outcome seems wrong, contact support within 30 days and we'll pull the server logs to check it.

We keep your account data for 5 years after closure for legal and fraud-prevention purposes. During this time, you can request a copy of your data or ask us to correct any errors. After 5 years, personal details are deleted unless local law requires longer retention.

Go to the login page and click 'Forgot Password.' We'll send a reset link to your registered email within 2 minutes. If you suspect someone else accessed your account, email support immediately with 'Account Compromise' in the subject line. We'll lock your account while we investigate.

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